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Pinggo AI Privacy Policy – Your Data Is Safe With Us

At Pinggo AI, your personal data is our most valued asset. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 1, 2026
Our Commitment

Why Is Your Data Safe with Pinggo AI?

We are committed to protecting your privacy — not just in words, but in practice.

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Encryption Protection

All data transmission on Pinggo AI is secured with SSL/TLS encryption. Your password and financial details are stored with the highest level of security.

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Never Sold to Third Parties

Pinggo AI never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

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Right to Correct Your Data

You can update or correct the information in your profile at any time. You may also submit a request to have your data deleted.

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Cookie Controls

Cookie use at Pinggo AI is fully transparent. You can manage cookies through your browser settings and have the option to reject non-essential cookies.

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Regular Security Audits

Pinggo AI's systems are regularly audited by third-party security experts to ensure any vulnerabilities are identified and resolved promptly.

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Transparent Policy

Our Privacy Policy is written in plain, simple language so you can understand it easily. No hidden clauses, no complex legal jargon.

Table of Contents
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Summary: Pinggo AI takes your privacy seriously. We collect only what is necessary, store it securely, and never sell it to third parties without your consent.

01 Introduction & Scope

Pinggo AI (referred to as "we", "us", or "the Platform") operates a trusted online betting and gaming platform for users in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Pinggo AI website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. This Policy is fully consistent with our Terms and Conditions.

This Privacy Policy applies to:

  • For users of the Pinggo AI website (pinggoai.com).
  • For users downloading and using the Pinggo AI mobile application.
  • Applicable to both registered members and guest users.
  • For anyone accessing Pinggo AI from any device.

If you are under 18 years of age, you may not use any Pinggo AI services or provide any personal information.

02 What Data We Collect

Pinggo AI collects only the data that is strictly necessary to provide its services. The table below details the information we collect:

Data Type Details Reason for Collection
Identity Information Name, date of birth, national ID number Age Verification & KYC Process
Contact Information Email address, mobile number Account Communication & Security
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Activity Data Betting history, game logs, login times Service Improvement & Fraud Prevention
Technical Information IP address, device information, browser information Security & Experience Enhancement
Cookie Information Session cookies, preference cookies User Experience Improvement
Note: Pinggo AI never stores your full card number or bank PIN. Payment information is always stored in encrypted form.

03 How Your Data Is Used

Pinggo AI uses your information for the following purposes. Each use has a clear and lawful basis:

  • Account Management: Your information is used to create, verify, and secure your account.
  • Service Delivery: To properly operate betting, gaming, lottery, and other services.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments.
  • Fraud Prevention: To detect unusual account activity and keep your account secure.
  • Customer Support: To resolve your complaints, questions, or issues promptly.
  • Legal Obligations: To comply with applicable laws and regulations in Bangladesh.
  • Service Improvement: To analyze user experience and improve the quality of Pinggo AI's services.
  • Relevant Communications: To keep you informed about important updates, offers, and promotions (which you can opt out of at any time).
Pinggo AI never shares your personal data with third parties for advertising purposes.

04 Who Your Data Is Shared With

Pinggo AI may share your data with third parties only in limited circumstances and under strict conditions. Those circumstances are clearly outlined below:

  • Payment Providers: Approved payment gateways — including Mobile Pay, Nagad, and Rocket — receive only the information necessary to process your transaction. No additional data is shared with them.
  • KYC Verification Services: Limited information is shared with approved providers solely for identity verification purposes.
  • Law Enforcement: Information may be disclosed to government authorities when required by court order or legal obligation.
  • Anti-Money Laundering: Bangladesh Bank or relevant authorities may be notified in cases of suspicious financial activity.

Your data is never shared with anyone outside of the situations described above. All third parties we work with are bound by strict confidentiality agreements.

05 Data Storage & Security

Pinggo AI applies industry-standard security measures to protect your data. The key components of our security framework are:

  • Encryption: All sensitive data is protected with AES-256 encryption. TLS 1.3 protocol is used for all data transmission.
  • Access Control: Only authorized personnel can access your data for specific purposes, and all such access is logged.
  • Firewall & Monitoring: 24-hour system monitoring and advanced firewall protection.
  • Regular Backups: Data is backed up regularly to prevent loss in the event of an unexpected incident.

Data Retention Period: Data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years as required by law, after which it is securely deleted.

Data Breach Policy: In the event of a data breach, Pinggo AI will notify affected users within 72 hours and take all necessary action.

06 Cookie Policy

Pinggo AI uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser or on your device.

  • Essential Cookies: Required for login sessions, security verification, and core platform functionality. These cannot be disabled.
  • Functionality Cookies: Used to remember your language preferences and layout settings.
  • Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
  • Performance Cookies: To monitor page loading speed and identify technical issues.

You can delete or block non-essential cookies through your browser's Settings > Privacy. Please note that disabling essential cookies may affect the functionality of some Pinggo AI services.

07 Your Rights

As a Pinggo AI user, you have the following rights regarding your personal data:

Right to AccessYou may request to know what personal data we hold about you.

Right to RectificationYou may request corrections to any inaccurate or outdated information.

Right to ErasureYou may request that your data be deleted under certain conditions.

Right to Restrict ProcessingIn certain cases, you may request that the processing of your data be restricted.

Right to PortabilityYou may request a copy of your data in a downloadable format.

Right to ObjectYou have the right to object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@pinggoai.com. Pinggo AI will respond to your request within 30 days. Please note that certain data may not be deletable due to legal obligations — if that is the case, we will explain why.

08 Children's Privacy

Pinggo AI strictly prohibits anyone under the age of 18 from using its platform. We do not knowingly collect personal information from minors.

If a parent or guardian believes their child has submitted information on Pinggo AI, please contact us immediately at support@pinggoai.com. We will promptly delete the information and close the associated account.

To protect minors, Pinggo AI verifies users' age at registration. Any discrepancy found will result in the immediate suspension of the account.

09 Policy Changes

Pinggo AI may update this Privacy Policy from time to time. Revisions may be made in response to new technologies, changes in legal requirements, or updates to our services.

  • Registered users will be notified by email at least 30 days before any significant changes take effect.
  • Updated policies will be published on the Pinggo AI website, and the "Last Updated" date will be revised accordingly.
  • Continued use of Pinggo AI after any changes take effect will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

Previous versions of this policy are available upon request. Email support@pinggoai.com to obtain a copy of any earlier version.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact Pinggo AI:

  • Email: support@pinggoai.com
  • Subject: Please include your privacy request in the email Subject line.
  • Response Time: An initial response is typically provided within 24–72 hours.
  • Full Resolution Time: Up to 30 business days for complex requests.
Our Commitment: Your privacy is always our top priority at Pinggo AI. Your data is more than just information to us — it is your trust, and we handle it with care. Feel free to reach out to us with any questions.

Join a Safe & Trusted Platform

Your data is fully protected at Pinggo AI. Register now and enjoy the best betting experience in Bangladesh.

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